Our Services
Our aim is to provide you with the highest level of service to achieve the successful sale of your property. We will do our utmost to ensure that the sale process is a pleasant experience.
To support this aim, and in consideration of the trust you have placed in us, we guarantee to perform the following activities. We will:
- contact all our existing purchasers who are looking to purchase within your property's price range and location;
- install an internationally recognised Ray White signboard on your property;
- arrange a top quality photograph for promotions and to be placed in our window display in both our Annerley and Moorooka offices.
- place your property’s details on our internet sites at www.raywhite.com, www.raywhitemoorooka.com.au, www.raywhiteannerley.com.au, www.domain.com.au and www.realestate.com.au;
- arrange a group inspection by our sales staff to ensure total agency support;
- provide regular progress reports throughout the marketing period including comments received about your property;
- expose your property to interstate transfers referred to our office through our nationwide referral network of nearly 1000 offices;
- provide you with regular advertising reports;
- present all offers obtained from prospective buyers; and
- phone you after each open inspection and after any other inspections within 24 hours.
Should we fail to perform in any of these areas, we invite you to register your complaint in writing to us. If the complaint is not acted upon and rectified within 5 working days after receipt of your letter, you have the option to cancel our agency agreement.
Property management
Our Property Management Service Guarantee
Our policies and procedures help maintain the smooth running of the office, always in a professional manner, liaising promptly with landlords via email and personal phone calls. We strive to address all enquiries and maintenance issues before the close of business each day. Our average turn around time is 24 hours.
Our days on market are very minimal as we always aspire to have access to a property that is becoming vacant so the owner can have an immediate turnaround time with qualified tenants ready to move in. We believe that accurate and honest information, including current market trends, at the time of conducting an appraisal or reletting a property, helps to keep our days on market to a minimum.
Rental arrears on a yearly average are between 3% to 4% and are dealt with on a daily basis. An SMS or a phone call is made when a tenant is four (4) days in arrears. This is to prevent a Notice to Remedy Breach being issued. A Notice to Remedy Breach is issued immediately once a tenant is eight (8) days in arrears. Most tenants remedy this breach and no further action is required.
Our fixed term leases in place at the present time would be approximately 80% and our periodic leases would be about 20%. We strongly recommend to our landlords to have at least a six month fixed term lease in place. This gives them stability for a set time period and an opportunity to increase the rent at the end of the six months if required.
Our team-based approach, and the hands-on involvement of our principals, means that every team member is aware of daily activities. If a problem arises, our principal is readily available to assist in resolving the matter immediately.
Casual lettings: we do not actively list casual lettings as we believe that we must provide our landlords with the best service. We do try to convert a casual landlord listing into a management by advising the services we can offer.